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CommonTime
Software Company Enhances Customer Service Worldwide with Mitel IP Telephony and Teleworker Solutions
Customer Needs
- A single voice and data network for the global office network
- Reduced voice traffic and costs and increased network flexibility
- To create a 24x7 customer service offering, leveraging global nature of the business
Solution Components
- Mitel 3300 Integrated Communications Platform (ICP)
- Mitel Teleworker Solution with 20 extensions
- Mitel 5215 IP Phones
- Mitel 5220 IP Phones
- Mitel 5240 IP Phones
Results
- Single global voice and data network linking UK, European and Northern American offices
- Reduced outgoing and internal call costs
- Ability for a small, dynamic business to operate globally with increased workforce flexibility and to deliver outstanding customer service
Resources
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Quote
"The Mitel IP Solution is great for us as a small company. After having researched the various different options for IP networking, Mitel was obviously the best fit for our business, and the technology has certainly proven itself. We run a small but dynamic business, and Mitel's IP technology and Teleworker solution stretch across the globe with us."
Nigel Mackrill,
CEO, CommonTime