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Customer Experiences by Solution
- SIP
- Enterprise Communications
- Small and Medium Businesses
- Unified Communications
- Mobility
- Business Continuity
- Messaging
- Customer Interaction
- Pandemic Preparedness
- Let's Talk Green
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Customer Experiences by Industry
Butterfield Bank
Butterfield Bank (Guernsey) Invests in Mitel Networked Business Solution
Customer Needs
- Facilitate business communications by having one infrastructure
- To improve customer service through the call center
- To relocate to a greenfield site without disrupting business activity
Solution Components
- Mitel 3300 IP Communications Platform (ICP)
- Mitel Customer Interaction Solutions
- Mitel Messaging Server
Results
- Seamless implementation of new IP solution while protecting existing investment
- Customer service improved through the Customer Interaction Solutions and the Messaging Server, with increased response rates and auto attendant
- A future-proof converged Mitel Networked Business Solution that will grow with the business’s requirements
Resources
Downloads
Quote
"We decided upon Mitel because we had an existing SX-2000 installed, it seemed logical to protect our initial investment. The migration path available to IP was simple and cost-effective to deploy, enabling the business to evolve at our own pace."
Jon Lenfestey,
Head of IT, Butterfield Bank (Guernsey)