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Customer Experiences by Industry
Canadian Century Research Infrastructure
Mitel Helps University Bridge Nation's Past to Present
Customer Needs
- An internet phone system seamlessly linking researchers in seven universities from coast to coast
- Free long-distance calling
- Easy flexible teleconferencing
Solution Components
- Mitel Teleworker Solution
- Mitel 3300 IP Communications Platform (ICP)
- Mitel IP Phones
Results
- More efficient decision-making
- A more cohesive team
- Saving time and money with free real-time communication
Resources
Quote
"Without the Mitel teleworkers, conference calls would be limited because they would have to be arranged by project coordinators in Ottawa, thus involving administrative costs, in addition to phone company service charges. With the Mitel solution, anyone involved in the project can set up a conference call themselves at no additional expense. Again, it is not just a matter of saving time and money, but also providing more autonomy for participants. The solution allows a lot of flexibility in that it does not have to be always coordinated centrally and that fits very well with the structure of our project."
Carmen Bauer,
Project Coordinator, CCRI