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Customer Experiences by Solution
- SIP
- Enterprise Communications
- Small and Medium Businesses
- Unified Communications
- Mobility
- Business Continuity
- Messaging
- Customer Interaction
- Pandemic Preparedness
- Let's Talk Green
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Customer Experiences by Industry
Euralliance
Euralliance, a venture connected to the whole world
Custome Needs
- To have a high-tech building dedicated to communications, right at the forefront of technology
- Sharing the telephone access (telephony standards) while retaining the individual identity of each of the businesses accommodated there
- Retaining the same telephony capabilities as the businesses had at their previous sites (voice messaging, transferring and intercepting calls, etc.)
- Facilities for administration and maintenance of the network
- Technology that can evolve and adapt to the needs of the resident businesses
Solution Components
- Mitel 3300 ICP
- Mitel Your Assistant
- Mitel 5220 IP Phones
Results
- More personalized contacts, thanks to the CTI application
- Centralized and extremely simple administration
- A major reduction in communications costs
Resources
Downloads
Quote
"First, we searched for a technology that would be reliable in the long term, that had already proved itself and that would be compatible with our core business:providing multi-enterprise buildings with turnkey services requiring frequent changes to the configuration or the numbers of phones. Mitel's solutions met our requirements perfectly, both from the point of view of the users - who were very satisfied with the new applications proposed - and the IT Services, for whom the administration and management were greatly simplified."
Olivier Pluchard, telecoms manager, Euralliance
building