Better Homes

Better Homes delivers world-class customer service with Mitel IP Solution

Customer Needs
  • Increased capability to handle high volume of calls
  • Single telephone system for multiple offices
  • To set up a Contact Centre to improve customer care
  • To introduce mobile working to sales team

Solution Components

  • Mitel 3300 IP Communications Platform (ICP)
  • Mitel Customer Interactions Solution
  • Mitel Your Assistant

Results

  • A next generation communications solution that will easily scale to meet the business growth needs
  • Contact centre that has improved the effectiveness of call handling and improved customer service significantly
  • Provided the sales team with the ability to hot-desk and work remotely – making them more productive and efficient

 

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Quote

"The Mitel IP solution has given Better Homes a next generation communications system that will evolve with the business in terms of growth and discovering new ways to work."

Deepali Dhanrajani,
Office Manager, Better Homes