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Customer Experiences by Solution
- SIP
- Enterprise Communications
- Small and Medium Businesses
- Unified Communications
- Mobility
- Business Continuity
- Messaging
- Customer Interaction
- Pandemic Preparedness
- Let's Talk Green
- Virtual Solutions
Customer Experiences by Industry
Better Homes
Better Homes delivers world-class customer service with Mitel IP Solution
Customer Needs
- Increased capability to handle high volume of calls
- Single telephone system for multiple offices
- To set up a Contact Centre to improve customer care
- To introduce mobile working to sales team
Solution Components
- Mitel 3300 IP Communications Platform (ICP)
- Mitel Customer Interactions Solution
- Mitel Your Assistant
Results
- A next generation communications solution that will easily scale to meet the business growth needs
- Contact centre that has improved the effectiveness of call handling and improved customer service significantly
- Provided the sales team with the ability to hot-desk and work remotely – making them more productive and efficient
Resources
Downloads
Quote
"The Mitel IP solution has given Better Homes a next generation communications system that will evolve with the business in terms of growth and discovering new ways to work."
Deepali Dhanrajani,
Office Manager, Better Homes