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Customer Experiences by Solution
- SIP
- Enterprise Communications
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Customer Experiences by Industry
Colne VCS
Colne VCS Gets Creative With Communications Solution
ABOUT COLNE VCS
Type: Printing & Reprographics
Location: England
Configuration: CTI, Wireless
Website: www.colne.co.uk
Type: Printing & Reprographics
Location: England
Configuration: CTI, Wireless
Website: www.colne.co.uk
Customer Needs
- Direct dial numbers for each employee
- Wireless handsets for use on the
- Individual and personalised voicemails
- Calling Line Identification
Solution Components
- Mitel 5000
- Wireless Solution
- Power of Ethernet
- Mitel Callview
Results
- Reduced main switchboard call traffic by 30%
- Improved customer service
- IT manager is able to administer the system himself
Resources
Downloads
Quote
"Having seen the Inter-Tel 5000 Series in action we knew it was the right solution for the company."
Guy Pulfer,
Financial Controller, Colne VCS Ltd.