City of Prescott

The City
Prescott is located 96 miles northwest of Phoenix and 90 miles southwest of Flagstaff, Ariz, U.S. The city was established in 1864, incorporated in 1881 and is the seat of government for Yavapai County. As of 2007, Prescott's population was 41,528 people, and since 2000 it has had a strong population growth of 22.36 percent. Prescott is home to the downtown Courthouse Plaza, famous Whiskey Row, World's Oldest Rodeo, Prescott Fine Arts Association, Sharlot Hall Museum, Phippen Art Museum, Folk Arts Fair, Frontier Days, and Territorial Days.

The Challenge
Prescott was being serviced by 23 separate phone and voice mail systems for its 600 employees and various city buildings and departments, including the airport, police, and fire departments. It was confusing for both callers and employees because of the amount of unique phone numbers and voice mail systems. Plus, the cost of the antiquated systems had become prohibitive. Operations manager Nate Keegan needed to find a way to enhance the city’s internal and external communications while lowering costs.

While Prescott is an ever-growing city, it’s still small enough for Keegan to have been concerned about a large vendor’s focus. He needed to know that the city would be serviced in a timely and positive manner and receive the same treatment any large enterprise customer would receive. He quickly learned he had nothing to worry about. Mitel® is one of the world’s leading forces in the small and medium size market.

ABOUT THE CITY OF PRESCOTT
Type: Municipal government in Arizona
Location: North-West Arizona, U.S.
Number of employees: 600
Services: Various city buildings and departments, including the airport, police, and fire departments
Website: www.cityofprescott.net

Customer Needs

• Link all buildings and departments on a single integrated platforms
• Reduce communications costs
• Centralized voice mail for all employees
• Ability to respond to resident inquiries quicker

Solution Components

• Two Mitel 3300 IP Communications Platforms (ICPs) with unified messaging
• Mitel NuPoint Messenger™ IP with 24 ports
• Mitel 5310 IP Conference Unit
• Mitel Teleworker Solutions
• Mitel 5550 IP Console
• More than 400 Mitel IP phones
• ProCurve Networking by HP

Results

• Centralized voice mail provides ability to retrieve and return calls faster
• Reduced costs
• The 5550 IP Console incoming calls list allows front-desk attendants at city hall to prioritize incoming calls
• Sales force can work from anywhere with the plug-and-work capability of the Mitel Teleworker Solution
• First-call resolution for residents