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Dearle & Henderson Energy
Dearle & Henderson Energise Their Communications With Mitel
Type: Utilities
Location: England
Configuration: Computer Telephony Integration (CTI), Voice Recording, Unified Messaging
Website: www.dearle-henderson.co.uk
Customer Needs
- Deliver call centre functionality
- Reduce the number of lost calls
- Produce comprehensive reporting on inbound calls and response times
- The ability to setup hunt groups with freephone connection
Solution Components
- Mitel Communications Platform
- Unified Messaging
- Voicemail
- Computer Telephony Integration (CTI)
Results
- Inter-site call costs reduced
- Reduction in the number of lost calls
- Drastically improved call usage management
- Inter-site communication streamlined via Unified Messaging
- Call flow can be managed more effectively at peak times
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Quote
"Our part of the business is quite probably the most dynamic of the Dearle & Henderson Group. CTI is very important to us. We need detailed reports and need to know exactly the amount of inbound calls and the response times."
Malcolm Souch, Managing Director, Dearle & Henderson Energy