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easyCar
easyCar took the view that its telecommunications needed reviewing and potentially replacing
ABOUT EASYCAR
Type: Travel, Tourism, Leisure
Location: England
Configuration: Call Reporting, Call Management, Call Routing
Website: www.easycar.com
Type: Travel, Tourism, Leisure
Location: England
Configuration: Call Reporting, Call Management, Call Routing
Website: www.easycar.com
CUSTOMER NEEDS
- Expand and improve call centre operation
- To report and manage call centre traffic effectively
- Immediate response to peaks and troughs in call traffic
SOLUTION COMPONENTS
- Mitel Communications Platform
- Computer Telephony Integration (CTI)
RESULTS
- Significant improvement in business operations
- Quick and efficient customer service
- Increased company revenue
Resources
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Quote
"The versatility and scalability of the platform allowed easyCar to implement a solution which not only incorporated detailed report management via computer telephony integration but also allowed scope for significant growth within the company."
Rupert Curthoys,
easyCar