ActionAid

About ActionAid:
ActionAid has been helping over 13 million of the world's poorest and most disadvantaged people for over thirty five years, since being founded in 1972. Operating in 42 countries worldwide, working with over 2000 partner organisations, ranging from small community groups to alliances and international networks, ActionAid International is a global charity fighting for a world without poverty.

Business type: Charity, not-for-profit
Location: Global – head office in London, UK

The Challenge:
ActionAid needed not only to improve collaboration between offices by unifying its disparate communications systems and existing products, but also make a significant reduction in high expenditure across global network.  The huge diversity in established infrastructure in the countries is a big issue for ActionAid when deploying technology.  Additionally, as a not-for-profit organisation, ActionAid is compelled to ensure the maximum amount possible is driven to the charity’s cause, without technology and infrastructure taking funds away from the fundamental aim of the organisation. Ensuring connectivity without causing processional delays or miscommunication, whilst driving down costs was critical.

Customer Needs:

• Unification of disparate communications systems and existing products
• Significant reduction in high expenditure across global network
• Improved collaboration between offices
• Empower employees working ‘out in the field’ on local projects

Solution Components:

• Mitel 3300 IP Communications Platform (ICP)
• Mitel Teleworker Solution
• Mitel Quick Conference

Results:

• A unified and integrated telecommunications system
• Significant cost savings and fast return on initial investment
• Improved internal communications, collaboration and team working
• Field workers able to operate seamlessly
• Saving of £50,000 in six months