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Faith Shoes
Faith Puts its Best 'Shoe' Forward with Mitel IP Communications
The Company:
With over 220 stores, a number of concession outlets and 2,500 employees nationwide, Faith is one of the leading footwear brands in the UK. Founded in 1964, the Faith brand is based on strong foundations, combining inspirational style, customer loyalty and affordability.
The Challenge:
Faith required a communications solution that would improve communications between stores, reduce internal call costs and standardise operating procedures. With its existing telecommunications solution requiring some updating to keep Faith at the top of its game.
About Faith Shoes:
Business Type: Leading footwear brand
Location: UK
Configuration: Faith selected the Mitel® 3300 IP Communications Platform (ICP) and it was installed as a gateway to the existing system which was no longer able to meet expectations. It was also suggested that an ADSL connection was used to deploy remote Mitel's IP phones to each store.
Website: www.faith.co.uk
Customer Needs:
- Quantify in-store traffic
- Improved connectivity and flexibility
- User friendly solution
- Control over solution at Head Office
Solution Components:
- Mitel 3300 IP Communications Platform (ICP)
- Mitel IP phones
Results:
- Standardised operating procedures
- Increased control over communications
- Cost savings
- Improved intersite communications
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Quote
"It has been really challenging trying to manage all our stores using an analogue system. Taking this step has been such a huge move forward for us. Deploying IP communications has enabled inter-site communications and control at our HQ which previously had just not been possible. ROI is incredibly important to us. By rationalising the number of lines we have, we are confident that the IP communications solution will have paid for itself in two years, which is terrific. Not only do we get all the benefits of inter-connected sites and more control over our system we also have quantifiable ROI - you can't ask for more,"
Luke Phillips, IT Director,
Faith Shoes