About Broker Network
Type: Network of independent commercial insurance brokers
Location: UK
Configuration: Mitel 3300 ICP to network 21 regional offices
Website: www.brokernetwork.co.uk
The Company:
Broker Network Limited is the UKs largest and longest established network of independent commercial insurance brokers with over 170 members nationwide and total premium income of some £450m.
The Challenge:
Historically, the organisations 21 regional offices operated on a number of different phone systems, which inevitably meant network management proved to be a difficult task. Vicky Branson, Head of IT at Broker Network, aimed to move to an IP solution, to network individual sites together to create one seamless communications system.
Customer Needs:
Solution Components:
Results:
"The Mitel IP solution has given us flexibility to change our working practices and constantly improve the way we do business. For example, employees now have the opportunity to work from any office using hot-desking. Users simply select a desk, log in and take their directory number, message waiting and personal preferences with them. Mitel Unified Communicator Advanced enhances mobile working improving productivity amongst employees. IP communications has opened up windows of opportunities for our business and we are excited to experience the ongoing results"
Vicky Branson, Head of IT,
Broker Network