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Broker Network
Broker Network Insure Themselves with Mitel IP Solution
About Broker Network
Type: Network of independent commercial insurance brokers
Location: UK
Configuration: Mitel 3300 ICP to network 21 regional offices
Website: www.brokernetwork.co.uk
The Company:
Broker Network Limited is the UK’s largest and longest established network of independent commercial insurance brokers with over 170 members nationwide and total premium income of some £450m.
The Challenge:
Historically, the organisation’s 21 regional offices operated on a number of different phone systems, which inevitably meant network management proved to be a difficult task. Vicky Branson, Head of IT at Broker Network, aimed to move to an IP solution, to network individual sites together to create one seamless communications system.
Customer Needs:
- To network 21 regional offices together on one telephone system
- To deploy a communications solution that will grow with business’s requirements
Solution Components:
- Mitel 3300 IP Communications Platform (ICP)
- Mitel Unified Communicator® (UC) Advanced
Results:
- Scaleable communications solution that will evolve with the business
- Seamless IP networking between sites
- Improved team working with Mitel UC Advanced
- A next generation communications solution to add on business and customer improvement applications when desired
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Quote
"The Mitel IP solution has given us flexibility to change our working practices and constantly improve the way we do business. For example, employees now have the opportunity to work from any office using hot-desking. Users simply select a desk, log in and take their directory number, message waiting and personal preferences with them. Mitel Unified Communicator Advanced enhances mobile working improving productivity amongst employees. IP communications has opened up windows of opportunities for our business and we are excited to experience the ongoing results"
Vicky Branson, Head of IT,
Broker Network